Terms and Conditions

About Us

Premiumairfarez.com is a comprehensive platform for travelers seeking flights, deals, last-minute bookings, and other travel services. We aim to simplify your travel experience by enabling comparison of flight deals across 60+ travel websites in one place. We strive to provide the best possible services at the lowest prices.

When making a booking, you must confirm that you have the authority to accept these terms and conditions on behalf of yourself and all members of your party.

Contract

We primarily function as a disclosed agent for third-party suppliers (airlines, tour operators, car hire companies, hotels, consolidators, and insurance companies). This means:

Your booking creates a contract with the supplier, not us. Both our terms and the supplier's conditions (including airline carriage rules) apply. You must read these before booking. Travel documents include these conditions, which are available upon request. In limited cases, we act as principal; when this occurs, the contract is directly between you and us. We will clearly inform you when we are acting as principal.

All travel arrangements we provide are not offers to sell, but invitations for you to make offers to suppliers. We may accept or reject these offers on the suppliers' behalf.

Liability

As an agent, we do not accept responsibility for supplier acts, omissions, products, or services. However, we may be liable if we have been negligent or misrepresented important information.

Your Responsibilities

You must be at least 18 to book. All transactions under your name are your financial responsibility, including group bookings. Provide accurate information, notify us of changes, and ensure payment details are correct. Do not use our site for speculative or fraudulent bookings. Failure to provide accurate payment information may delay ticket issuance, increase fares, or result in booking cancellation. Please ensure all details match your card/statement information.

Supplier Conditions & Website Information

Airline Compliance

You are responsible for complying with all airline terms, including check-in times, flight reconfirmation, and other requirements. Premiumairfarez.com accepts no responsibility for bookings cancelled due to your non-compliance with airline rules.

Scheduled flight tickets have additional terms specific to each fare type, which may include conditions regarding changes, refunds, and minimum/maximum stay duration. Generally, more flexible tickets tend to be more expensive. Consider all factors carefully before selecting your fare option.

Important Flight Rules

Flight segments must be used in sequence or airlines may cancel remaining portions without refund. Some carriers require reconfirmation 72 hours before departure to maintain your reservation. Premiumairfarez.com strongly recommends reconfirming all flights to protect against schedule changes.

We reserve the right to request additional security verification (authorization codes, third-party forms, identification documents) when payments are made by third parties or when our system flags security concerns.

Website Information

Premiumairfarez.com does not guarantee that information on our site (including prices, descriptions, and dates) is error-free or suitable for your specific needs. We will make reasonable efforts to correct errors promptly once they are brought to our attention.

All general information on the site is provided for guidance only. We reserve the right to modify any aspect of the site or its content at any time, including supplier availability, features, and information.

External Links

Our website contains links to third-party websites. We do not control or maintain these linked sites and are not responsible for their accuracy, completeness, or quality. Premiumairfarez.com shall not be liable for any loss or damage resulting from use of or reliance upon content, goods, or services available on linked websites.

Pricing Policy

All prices are in British Pounds Sterling, subject to availability, and include pre-payable taxes and transaction fees at quotation. Locally payable departure/arrival taxes are the passenger's responsibility; denied boarding for non-payment is not our liability. Our non-refundable booking fee covers administration, with additional fees for reservation changes and refund processing. Fares may change without prior notice. If your fare changes or if we discover an incorrect fare prior to your journey, we will notify you as soon as possible. You will be responsible for any fare difference, and the airline may refuse travel if the correct fare has not been paid. Alternatively, we may cancel the contract without liability.

For "Special Fares" on scheduled flights, these are subject to verification by our ticketing staff. If we cannot honor the quoted fare, we will try to notify you within three working days.

When booking products priced in foreign currencies, we reserve the right to add an amount covering currency conversion costs and exchange rate fluctuations.

Booking Procedures and Passenger Responsibilities

Flight Disruptions

Information regarding your rights for denied boarding, flight delays, and cancellations is available from airlines and displayed at European airports. Any compensation or reimbursement in these cases is the responsibility of the airline.

Making a Booking

All travel products and services on our site are subject to availability.

Online Bookings

Online bookings require complete information, your own payment card (or cardholder authorization), and sufficient funds to cover all costs.

Upon accepting your booking, we will send a confirmation email and process payment. We make no guarantees regarding the availability of any holiday package, flight, or other components, nor that are our booking services free from viruses or other potentially harmful elements.

Telephone Bookings

Telephone bookings require complete and accurate information, your own payment card (or authorization to use another's), and adequate funds to cover all charges.

If we accept your booking, we will process payment and send confirmation. Cancellation charges apply from this point. All telephone bookings are confirmed in writing to prevent errors. Please check these details immediately and inform us of any discrepancies, as later changes may not be possible.

Once you confirm these details, we will finalize the booking with suppliers.

Special Considerations

Special Requests

We will forward any additional requirements (seating preferences, dietary needs, assistance, etc.) to relevant travel suppliers. These are treated as requests only, and fulfillment cannot be guaranteed.

Pregnancy

Regulations regarding the carriage of pregnant passengers vary between airlines. It is your responsibility to check the airline's policy before booking. In some cases:

Travel during advanced pregnancy may require a doctor's letter and airline medical clearance, as restrictions apply after certain stages.

You must ensure your travel insurance covers pregnancy, and we recommend confirming with your doctor that you are fit to travel before booking.

Traveling with Children

Airlines require original Date of Birth Certificates for children traveling to South Africa.

Traveling with Infants

Infants must meet minimum age requirements (typically six weeks) and sit on an adult's lap or in an approved seat. Infant fares apply to children under two on the return date, while children two and older require their own seats.

Payment Information

Payment Methods

Payment can be made using various debit/credit cards as listed on our site, or via E-commerce link. Premiumairfarez.com may need to share your card details with suppliers to fulfill bookings.

Scheduled Flights & Web Fares

Full payment by card is required when booking. Credit cards may incur a surcharge. Bookings with declined payments or incorrect billing information may be canceled without liability for fare increases. We conduct security checks and may request identity verification, send documents only to billing addresses, pass on chargeback fees, or reject non-UK cards failing security checks.

Managing Your Booking

Pre-Travel Requirements

Secure all travel documents, passports, visas, and insurance before travel. Allow ample time for airport check-in. Reconfirm flights directly with the airline at least 72 hours before departure, noting reference numbers and contacts. Failure to reconfirm risks denied boarding without refund eligibility.

Cancellations and Amendments

Booking changes depend on supplier terms - some tickets are completely non-refundable or unchangeable, while others allow modifications with penalty fees. Most airline tickets cannot be transferred to other passengers. Always enter names exactly as shown in passports.

For online scheduled flight bookings, cancellation and amendment rules are displayed during booking. Please read these carefully.

As agents for airlines/consolidators, we must follow their terms and cannot deviate from fare rules or supplier conditions. When changes or refunds are permitted, we apply administration fees in addition to supplier fees to cover our processing costs.

All amendment or cancellation requests must be submitted to Premiumairfarez.com in writing and cannot be processed until received. Requests outside our business hours will be handled on the next working day.

Force Majeure, Cancellation, and Insurance Policies

Force Majeure

We accept no responsibility or liability for losses, damages, alterations, delays, or changes arising from circumstances beyond our control, including but not limited to:

War, riots, industrial disputes, terrorism, natural disasters, nuclear incidents, fires, adverse weather, technical issues, airport closures, and airline cancellations constitute circumstances beyond our control.

For current travel advisories about any country, please contact the Foreign and Commonwealth Office.

Cancellation Policies

Cancellation by You

Cancellations incur our administration fee of £75 per passenger plus airline penalties regardless of ticket status. Check refund eligibility by contacting us before submitting required written cancellation. Missing flights without notification counts as a "no show," typically forfeiting all payments. Approved refunds take 10-16 weeks to process and return to the original payment card. Inform us if your card has expired when requesting cancellation.

Refund Deductions

Refund amounts will be reduced by airline/operator cancellation charges, airline processing fees, our administration fees, and all non-refundable costs including booking fees, card charges, postage expenses, and previous amendment fees.

For non-refundable tickets, it may be possible to claim unused taxes, though not all taxes are refundable. Some airlines charge processing fees that may exceed the refundable amount. Request details when cancelling.

Amendment Procedures

Contact us to verify if your ticket allows changes before requesting modifications. Changes require availability, must comply with supplier restrictions, and may need written confirmation. You will pay any price difference plus our standard administration fees for all booking modifications.

Supplier-Initiated Changes

Airline Schedule Changes/Cancellations

Airlines reserve the right to change times or cancel flights for operational reasons. While Premiumairfarez.com is not responsible for these changes, we will assist when such situations arise.

If your flight is cancelled by the airline or tour operator, your rights and remedies will be governed by the supplier's conditions or airline's conditions of carriage. You may be entitled to:

If your flight is significantly delayed or canceled, you may be entitled to: alternative transportation on the same airline, re-routing with another carrier at no extra cost, or compensation as outlined in the carrier's terms.

For schedule changes prior to your journey, ticket reissue may not always be necessary, but we will advise if needed. Premiumairfarez.com takes no responsibility for flight rescheduling that occurs during your trip.

Insurance Requirements

Many suppliers require travel insurance as a booking condition. Regardless, we strongly recommend all customers arrange adequate travel insurance covering:

Insurance should cover cancellation fees, assistance expenses including repatriation for accidents or illness, lost baggage and money, and other unexpected costs.

We recommend purchasing insurance immediately after booking to protect against cancellation fees that may apply before travel.

Premiumairfarez.com offers travel insurance and can provide quotes upon request. If we issue your policy, please verify all details carefully, ensuring all relevant information (especially pre-existing medical conditions) has been disclosed. Failure to disclose relevant information will affect your coverage. Review the policy thoroughly to confirm it meets your needs.

Travel Documentation Guide

Ticket Types

Your booking will receive either electronic or paper tickets depending on the airline and route. Most airlines now issue electronic tickets whenever possible, as required by industry standards. Charter flights typically provide paper tickets by regular mail.

Lost Paper Tickets

If you lose paper tickets, notify us immediately. Reissuing may be possible for a fee, with costs varying based on circumstances and proximity to departure. The process follows each airline's specific policy, and Premiumairfarez.com may charge administrative fees.

Not all tickets can be reissued. In some cases, you may need to purchase entirely new tickets. If a lost ticket cannot be reissued, you can request a refund from the airline, though approval is at their discretion and may take up to a year.

Non-Receipt of Tickets

You must inform us if you don't receive your tickets or e-tickets. We cannot take responsibility for undelivered e-tickets due to incorrect email addresses or spam filter settings.

Travel Documentation Requirements

Passports

Carry a valid, legible passport with at least six months' validity beyond your return date. Booking names must exactly match passport names. Children should have individual passports. Verify requirements if a child is listed on a parent's passport.

Visas

Obtain entry visas for required destinations and transit visas for countries you pass through, even without disembarking. Contact embassies early for current requirements. Some nations have specific entry conditions, such as South Africa's requirement for two blank passport pages.

Special Requirements

USA travel requires machine-readable passports and additional documentation. British Isles air travel needs specific photo ID. Most destinations require proof of return travel.

Health Requirements

Check with your doctor about necessary vaccinations. Some countries require proof of vaccination

Disclaimer

Purchasing tickets does not guarantee entry to any destination country. Premiumairfarez accepts no responsibility for determining eligibility to enter or transit through any country. If you are denied boarding or deported due to documentation non-compliance, you will bear all resulting costs. Information provided by Premiumairfarez employees should be verified with proper government authorities.