Refund Policy
Bookings made through our platform may incur charges as per airline directives. These charges vary based on the airline, flight, and booking class. Amendment fees also differ between airlines and booking classes. All changes must be made at least 72 hours before the scheduled departure date, though this timeframe may vary by airline. We recommend contacting our customer support team to verify the specific requirements for your booking.
Ticket Refundability
Most airline tickets sold on our platform are non-refundable. In cases where the airline permits cancellation, a credit may be issued for future travel by the same passenger on the same airline. These credits have expiration dates set by the airlines and cannot be used after they expire. When cancelling a ticket, we advise customers to review all restrictions with our customer service specialists. Tickets must be cancelled before the flight departs; otherwise, we cannot guarantee any cancellation will be processed. If you wish to make a new reservation using airline credit, you will be responsible for any difference in fare. These policies are established by the airlines and are beyond our control.
Refund Eligibility
We can process refund requests only when the following conditions are met:
- You have submitted a cancellation and refund request through our platform, and the fare rules allow for cancellation and refunds.
- You are not classified as a "no show" (most "no show" bookings are ineligible for refund consideration from suppliers).
- We are able to obtain waivers from suppliers to process your requested cancellation and refund.
Refund Processing
We cannot provide specific timelines for when requested refunds will be processed. All refund requests are handled sequentially. After submitting your cancellation request to our customer service agent, you will receive an email confirmation with a tracking number. This acknowledgment does not automatically qualify you for a refund but serves as confirmationthat we have received your request.
Upon receipt of your request, we will work with the relevant suppliers (airlines, hotels, car rental companies) to request a waiver based on their policies and will notify you of their decision. Please note that our service fees associated with the original booking are non- refundable.
The refund process depends on the suppliers' approval. Once approved, it may take additional time for the refund to appear on your credit card statement. Generally, suppliers charge a penalty for refunds. The entire process typically takes 60-90 days from the receipt of your request to the credit appearing on your statement.
In addition to supplier penalties, our company will charge a post-ticketing service fee on a per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier and when airline/supplier rules permit such refunds. If the supplier does not process the refund, we will refund our post-ticketing service fees applicable to your agent-assisted refund request, but not our original booking fees.